HomeAbout UsChina Sinuo Testing Equipment Co. , Limited company faqs
Do you have representative or partner in our countries?
Yes, we have representatives and partners in some countries. If customers wants supports from our local representatives or partners, please consult with us for contacting information.
02 Mar 2022
Can you support customization?
Yes, we support customization. Most of test equipment and test system should be customized based on customer’s specific specimens. Customers offer us their specimen details, testing requirements, we can offer tailored proposals accordingly.
02 Mar 2022
How is the product packed?
1: The first step is to keep the equipment clean with high toughness tensile membrane. 2: The second step is to use shockproof epe pearl cotton to prevent equipment from scratches, bump, friction and etc. 3: The last step is to use the standard wooden cases.
02 Mar 2022
How to install and use the product?
We will offer operating instruction documents and operation video in English version. Also remote training through video calls are available, for large test system project, we will offer on-site installation and training service.
02 Mar 2022
How can you provide solution if your products break down?
Our engineers will analyze the problems which have been caused, and we can build a technical service group through video phone, WeChat, Skype and Whatsapp to guide you to solve the problems step by step. At the same time, we will provide complete instructions, circuit diagram, freezing diagram, ...
02 Mar 2022
How long the warranty of your test equipment covered?
We provide free parts replacement service for accessories with one year. We will supply free parts during machine warranty period if machine have some problems. While we also supply free life long after-sales service.
